Karawi Operations

LIVE OPERATIONS · BAGHDAD

Move the city,
one ride at a time.

Accepting new rides

186rides today

GROSS BOOKINGS

IQD 2,845,000

↑ 12.4% today

ACTIVE TRIPS

14

Across Baghdad

ONLINE DRIVERS

28

Live GPS when available

AVG. FARE

IQD 12,000

Last 30 days

LIVE MAP

Market activity

● LIVE

RECENT

Latest trips

CUSTOMER SERVICE

Find an account or ride

Search by rider or driver name, account phone number, account ID, or ride ID.

Enter at least two characters to start searching.

RIDERS

Matching rider accounts

0

RIDER	CONTACT	STATUS	RIDES
No search run yet

DRIVERS

Matching driver accounts

0

DRIVER	CONTACT	VEHICLE	STATUS	TRIPS
No search run yet

RIDES & DELIVERIES

Matching jobs

0

RIDE ID	RIDER	DRIVER	ROUTE	FARE	STATUS	SUPPORT
No search run yet

FARE MANAGEMENT

Pricing controls

Cancellation rules, safety controls, and fares sync to Rider and Driver apps automatically.

STANDARD FARE

Core rates

IQD

Base fare Per kilometre Per minute Minimum fare Booking fee Rider service feeAdded only to the rider's total. It is excluded from the driver fare and commission. Airport fee

CANCELLATION & SAFETY

Rider fees and captain pickup behavior

Set the free-cancel timer, fixed cancellation fees, no-show fee, and warnings for captains who accept but do not move toward pickup.

IQD

Rider cancellation fee switchWhen enabled, rider cancellations after the free window record the fixed fee below. Pickup progress alerts switchWarn captains who accept and do not move toward pickup. Rider free cancel window (minutes)Rider can cancel for free until this timer expires. Rider cancellation fee (IQD)Fixed fee after the free window. Set to 0 to record no charge. No-show wait (minutes)Starts when the driver marks Arrived. Default is 5 minutes. No-show cancellation fee (IQD)Fixed amount charged after the wait. Set it to 0 to disable the fee. Pickup grace period (minutes)Captain has this long after accepting before progress checks start. Pickup check window (minutes)How often Karawi checks if the captain moved closer. Required pickup progress (meters)Minimum movement toward pickup during each check window. Going-away allowance (meters)If distance from pickup grows by more than this, warn the captain. Warning cooldown (minutes)Minimum time between repeated pickup warnings.

MARKET SETTINGS

Matching and driver economics

Surge multiplierDriver share %Matching radius (km)Drivers must be this close to the pickup.Commission-free benefitTurn the daily driver benefit on or off.Daily commission-free fares (IQD)Each driver pays no plan commission on this first daily amount. Resets at midnight Baghdad time.

Accept new ride requestsImmediately pause or resume bookings

VEHICLES

Fare multipliers

KarawiEveryday ridesComfortPremium vehiclesKarawi XLUp to six riders

OWNER CONTROL CENTER

Launch, safety, signup, and feature switches

Owner controls

Market availabilityUse this to launch city by city. Inactive markets stay manageable here but disappear from rider and captain signup. Emergency stopBlocks new bookings, signups, captain online changes, document uploads, and restaurant menu edits. Ride hailingMain rider-to-driver trip requests. Package deliveryHide package ordering and block package jobs. Food deliveryHide food ordering and block food jobs. Rider signupPause new rider accounts without affecting current riders. Captain signupPause new driver/captain applications in this market. Driver document uploadsFreeze document uploads and verification submissions. Captains can go onlineStop approved captains from starting availability while preserving active trips. Restaurant applicationsPause new restaurant applicants without disabling existing restaurants. Restaurant portal loginAllow public restaurant portal/application access. Merchant menu editingFreeze owner menu/profile edits while keeping admin control available. Cash paymentsUse cash as a rider payment method. ZainCash paymentsRider checkout opens ZainCash before dispatching the trip. Visa / MastercardEnable only after the card gateway credentials are connected. Qi Card subscriptionsPaid driver plan checkout stays blocked while disabled. Rider account creditDriver change-credit requests require rider confirmation. No-show feeNo-show can still be recorded; fee becomes zero when disabled. Cancellation GPS follow-upOptional post-cancel tracking consent flow. Simulator loginTesting shortcut. Disable before production. Promo codesAllow valid dashboard promo codes to discount rider totals. Demand and bonusesAllow configured driver bonuses to appear and pay on completed jobs.

DRIVER BONUSES

Demand payout policy

No active bonus

IQD

Bonus payoutFeature switch plus this setting must both be enabled before bonuses pay. Bonus per completed jobShown to drivers before acceptance and added to driver earnings after completion.

PROMO CODES

Discount manager

Create real discounts for rides, food, or packages.

Code Service Discount type Discount value Max discountUse 0 for no cap on fixed-amount promos. Minimum fare

DRIVER INCENTIVES

Challenges, streaks, and guarantees

Create programs like “30 rides this weekend = IQD 10,000 bonus.” Values stay editable here later.

Program name Type Service Target completed jobs Reward amount (IQD)Used for trip challenges and repeat streak bonuses. Guarantee amount (IQD)Used only for earnings guarantee programs. StartsUse Iraq campaign times when you set the window. Ends StatusDemand and bonuses must also be enabled in Owner Control Center before payouts run. Notes

PACKAGE DELIVERY

Package pricing

IQD

Package base fee Package per kilometre

FOOD DELIVERY

Food pricing

IQD

Food delivery base fee Food per kilometre Platform commission %

JOB MONITOR

All services

Current and recently completed Baghdad jobs.

CASH DUE

0

Active cash jobs

CASH COLLECTED

IQD 0

Confirmed by drivers

DRIVER CASH TO SETTLE

IQD 0

Includes restaurant payables

KARAWI CASH REVENUE

IQD 0

Fees and commissions

JOB	SERVICE	CUSTOMER	DRIVER	ROUTE	TOTAL	PAYMENT	STATUS

FOOD DELIVERY

Food orders

Monitor restaurant orders and food couriers separately.

ORDER	RESTAURANT	CUSTOMER	TOTAL	STATUS

MERCHANTS

Restaurant partners

MERCHANT ONBOARDING

Restaurant partners

Review applications, approve owner access, and manage commercial settings.

REVIEW WORKSPACE

Loading restaurant records…

RESTAURANT	OWNER & CONTACT	APPLICATION	MENU & ORDERS	STATUS	ACTION

PACKAGE DELIVERY

Package orders

Monitor parcel pickups, recipients, and delivery status.

ORDER	PACKAGE	ROUTE	RECIPIENT	TOTAL	STATUS

FLEET & SAFETY

Driver verification

Review private identity, licence, vehicle registration, vehicle condition, and captain photos before activation.

PRIVATE DOCUMENTS

REVIEW QUEUE

Driver applications

Loading applications…

Private storage

MARKET CONFIGURATIONRequired driver documentsConfigure checklist

DRIVER DIRECTORY

Availability and accounts

Document approval and an active subscription are both required before a driver can go online.

MEMBERSHIPS

Accounts & subscriptions

Review rider and driver signups, assign plans, and manage subscription status.

RIDER ACCOUNTS

0

Registered in this market

DRIVER ACCOUNTS

0

Including pending approval

ACTIVE SUBSCRIPTIONS

0

IQD 0 monthly

PENDING REVIEW

0

Awaiting activation

NEW DRIVER PLAN

Create as many plans as you need

DRIVER ECONOMICS

Driver plan catalog

Tips always go 100% to the driver. Editing a plan does not rewrite earlier subscriptions or accepted trips.

PLAN	MONTHLY PRICE	COMMISSION	AVAILABILITY	ACTIONS

NEW ENROLLMENT

Assign a subscription

RIDERS

Rider accounts

RIDER	CONTACT	MARKET	ACCOUNT CREDIT	STATUS

SUBSCRIPTIONS

Plan management

ACCOUNT	PLAN	PRICE	COMMISSION	STATUS

PAYMENTS

Payment transactions

Checking configuration…

PAYMENT	ACCOUNT	FOR	AMOUNT	GATEWAY STATUS	CREATED

PAYOUT CONTROLS

Safe payout destinations

Store only provider references and last 4 digits. Full card or bank account numbers stay inside the payout provider vault.

Security rule: Karawi records who owns the destination, the provider, a safe reference/token, and the last four digits only.

OWNER	DESTINATION	STATUS	UPDATED	ACTIONS

REPORTING

Driver subscription report

Current subscribers and financial performance by plan.

SUBSCRIBERS

0

0 active

MONTHLY REVENUE

IQD 0

Active subscriptions

PLATFORM COMMISSION

IQD 0

Completed trips

DRIVER EARNINGS

IQD 0

Fares plus all tips

PLAN	SUBSCRIBERS	STATUS BREAKDOWN	MONTHLY REVENUE	TRIPS	GROSS FARES	COMMISSION-FREE	COMMISSION	TIPS	DRIVER EARNINGS

AUDIT TRAIL

Plan change history

DATE	PLAN	CHANGE	BEFORE	AFTER

ADMINISTRATION

Employee access

Create dashboard employees, send secure invitations, and control every permission.

OWNER CONTROLLED

ADMINISTRATORS

0

Owner and employees

ACTIVE EMPLOYEES

0

Can sign in now

PENDING INVITES

0

Awaiting registration

ACTIVE SESSIONS

0

Across employee devices

DIRECT SETUP

Create employee with temporary password

SECURE INVITATION

Invite employee to register

ACCESS DIRECTORY

Administrators and employees

Loading…

INVITATIONS

Registration status

EMPLOYEE	ROLE	DELIVERY	EXPIRES	STATUS	ACTIONS

SECURITY AUDIT

Administrator activity

Latest 250 events

TIME	ADMINISTRATOR	EVENT	IP	DETAILS

Sign in to operations

Create your password

Replace temporary password

Move the city,one ride at a time.

IQD 2,845,000

14

28

IQD 12,000

Market activity

Latest trips

Find an account or ride

Matching rider accounts

Matching driver accounts

Matching jobs

Trip

Trip timeline

Cases and internal notes

Pricing controls

Core rates

Rider fees and captain pickup behavior

Matching and driver economics

Fare multipliers

Launch, safety, signup, and feature switches

Demand payout policy

Discount manager

Challenges, streaks, and guarantees

Package pricing

Food pricing

All services

0

IQD 0

IQD 0

IQD 0

Food orders

Restaurant partners

Restaurant partners

All restaurants

Package orders

Driver verification

0

0

0

0

Driver applications

Driver

Availability and accounts

Accounts & subscriptions

0

0

0

0

Create as many plans as you need

Driver plan catalog

Assign a subscription

Rider accounts

Plan management

Payment transactions

Safe payout destinations

Driver subscription report

0

IQD 0

IQD 0

IQD 0

Plan change history

Employee access

0

0

0

0

Create employee with temporary password

Invite employee to register

Administrators and employees

Registration status

Administrator activity

Move the city,
one ride at a time.